Privacy Notice

1. Who we are

FLip Lab ("FlipLab") ("FlipLab", "we", "us") provides an AI-powered resale evaluation tool available at fliplab.shop. FLip Lab is the data controller for personal data processed in connection with the service. You can contact us at fliplabtools@gmail.com.

2. Personal data we collect

• Account data: name, email address, authentication identifiers.
• Content you submit: photos of items, descriptions, prices, and evaluation history you save to your inventory.
• Support communications: messages you send to us.
• Usage & device data: pages viewed, actions taken, IP address, browser/device identifiers, and basic telemetry.
• Payment data: subscription status and plan. Card details are collected and processed by our payments provider (Paddle) — we do not store them.

3. How we use your data

• Create and secure your account (contract; legitimate interests).
• Generate flip evaluations and store your inventory (contract).
• Provide customer support (contract; legitimate interests).
• Detect fraud and misuse and keep the service secure (legitimate interests; legal obligation).
• Improve product features and fix bugs (legitimate interests).
• Send service-related and, where permitted, product update emails (legitimate interests; consent).

4. Who we share it with

• Hosting & infrastructure providers that run our database, file storage, and application backend.
• AI model providers used to generate evaluations from your submitted photos and descriptions.
• Paddle.com, our Merchant of Record, for sale of subscriptions, subscription management, payments, tax compliance, and invoicing.
• Professional advisers (legal, accounting) where reasonably necessary.
• Authorities where required by law.

We do not sell your personal data.

5. Data retention

We keep account data for as long as your account is active and for a reasonable period after closure to meet legal, tax, and dispute-resolution obligations. Evaluations and inventory items you delete are held in Trash for 30 days and then permanently removed. Support communications are retained for up to 24 months.

6. Your rights

Depending on where you live, you may have the right to access, correct, delete, restrict, or object to processing of your personal data, to portability, and to withdraw consent. To exercise these rights, email fliplabtools@gmail.com. You also have the right to lodge a complaint with your local supervisory authority.

7. Security

We use appropriate technical and organisational measures — including encryption in transit, access controls, and row-level authorization on our database — to protect personal data. No system is perfectly secure; you use the service at your own risk.

8. Cookies

We use essential cookies and local storage to keep you signed in and remember your preferences. We may use limited analytics to understand how the product is used.

9. Changes

We may update this notice from time to time. Material changes will be posted here with a new "last updated" date.

10. Contact

Questions? Email fliplabtools@gmail.com.